1. Overview. VivaPostal and its family of companies value our customers and respect your privacy. From time to time we may collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions. VivaPostal recognizes that we must maintain and use information responsibly. On occasion, we may disclose information to companies that work with us and assist us with providing services to you. We will not share you information with other third parties without your prior permission or prior notification.
This policy describes what types of information we gather about you, how we use it, under what circumstances we disclose it to third-parties, and your rights to update or correct it.
2. Scope of Policy. This Policy applies to VivaPostal and the VivaPostal family of companies, it does not apply to other companies' or organizations' web sites to which we link. You should carefully review the privacy policies of those web sites in order to determine how they treat your personal information.
3. INFORMATION ABOUT YOU ( Information Gathered From All Visitors)
3.1 Aggregate Data. We gather certain generic information with respect to customers' use of our web site, such as the number of unique visitors, the frequency with which they visit, and the areas on the web site that they favor. These statistics are very much like television ratings that tell the networks how many people tuned in to a program. We only use this type of data in aggregate-that is, we look at the data on a collective basis, in summary form, rather than on an individual basis. This data helps us determine the extent to which our customers use certain parts of our web site, which, in turn, enables us to make it as appealing as possible. We may also provide statistical "ratings" about how our customers collectively use our web site to advertisers, sponsors, and other companies with which we do business ("Business Partners"). We do this so they, too, can understand how often people use their areas of the site in order for them to provide you with the best possible experience. These statistical ratings do not contain any personally identifiable information about you or any of our users.
3.3 Third Party Advertiser Cookies. We use third-party advertising companies to serve our ads on the Internet. These third-party advertising companies employ cookie to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our Web site and other Web sites. This information can include: date/time of banner ad shown, the banner ad that was shown, their cookie, the IP address. This information can also be used for online preference marketing purposes. VivaPostal does not use or have access to this information. If you want to prevent a third-party advertiser from setting and/or reading cookies on your computer, currently you may either visit each ad network's web site individually and opt out or visit the web site of the National Advertising Initiative ("NAI") to opt-out of all network-advertising cookies. Click here for the NAI gateway opt-out site. This site will also allow you to review the third-party advertising companies' privacy policies.
3.4 Advertising Research Cookies. From time-to-time, outside third party research companies may set cookies on your browser regarding exposure to certain ad placements. These cookies may be used later for research purposes if you later opt-in to take a survey. If you choose to take the survey, these companies may examine your browser to see if a one of their cookies has been set. If the company detects the cookie in your browser, it will gather only 2 pieces of information from it: where you have seen a particular ad and; how many times you have seen it. If you do not want these kinds of cookies to be set to your browser, you can opt-out by clicking here .
3.5 IP Addresses. We collect and analyze traffic on our web site by keeping track of the IP addresses of our visitors. IP addresses are unique numeric identifiers that are assigned to each computer browser accessing the Internet. An IP address, by itself, cannot identify you personally. However, when combined with other information provided by your Internet Service Provider (ISP), your IP address can be used to identify the computer originating a message. VIVAPOSTAL INCLUDES THE SENDER IP ADDRESS IN THE HEADER INFORMATION OF EACH GREETINGS NOTIFICATION E-MAIL IT SENDS. IT IS AVAILABLE TO THE GREETINGS RECIPIENT AND ANYONE ELSE WHO IS FORWARDED THE NOTIFICATION E-MAIL. THIS LIMITS YOUR ABILITY TO COMMUNICATE ANONYMOUSLY USING ELECTRONIC GREETINGS. ELECTRONIC GREETINGS ARE NEITHER INTENDED NOR APPROPRIATE FOR ANONYMOUS COMMUNICATIONS, AND SUCH ACTIVITY IS EXPRESSLY PROHIBITED BY THE ACCEPTABLE USE POLICY IN OUR TERMS OF SERVICE .
3.6 When You Send A Greeting. If you use our web site to send an online greeting or any other content, we collect your e-mail address and your recipient's e-mail address. This information is necessary to send the content and provide confirmation that it has been received. We will not use your recipient's e-mail address for any purpose other than to send the greeting. We may also use your e-mail address to contact you if you have chosen to receive communications from VivaPostal or its Partners. (See Opt-Out/Changing Your Status, below).
3.7 Personalizing Your Experience on the Web Site. We try to personalize your experience on our web sites by tracking greetings and other content you have sent and gifts you have purchased in order to shape our recommendations about the greetings, cards, games, and gifts that might be of interest to you. We also examine customer traffic patterns and web site usage to help us enhance the design and layout of the site and make it easier to navigate. From time to time, we may send you surveys or solicit your feedback. We use surveys to gage user interest in new products and premiums we may offer. We will ask for your feedback on greetings and other site features. We will use the information we gather to improve our sites and provide a more meaningful experience for our users. We may also use the information to alert you to offers and products in which you have expressed an interest.
3.8 Communications from VivaPostal. We send to all of our users our exclusive VivaPostal Newsletter, which alerts you to new features, content, and services, premiums available on our site. From time to time, we will also send you invitations to enhance your VivaPostal usage, offers for new products and services from VivaPostal, or special offers from our affiliates and sponsors. These communications are sent to you directly by VivaPostal. We do not share your personally identifiable information with any third parties in connection with the Newsletter. You can always decline the Newsletter by un-checking the opt-out box on the "Personalize Your Greeting" pages or registration pages on our site. If you are already receiving the Newsletter and you want to unsubscribe, you can simply follow the "unsubscribe" links at the bottom of each edition. For other ways to unsubscribe, see Opt-Out/Changing Your Status, below.
3.9 Communications from Our Business Partners. VivaPostal also offers you the opportunity to receive money-saving offers, discounts, and promotions from our Business Partners. These communications may come from VivaPostal or directly from the Partners themselves. We may also share with them certain demographic, geographic, preference, and other personally identifiable information we have gathered about you. This will help them in directing to you offers that are more likely to be of interest. This program is conducted strictly on an opt-in basis. In order to receive the offers, you must affirmatively check the clearly marked box on our "Personalize Your Greeting" pages and registration pages on our site. If you leave the box unchecked, you will not receive any offers. If you do sign up for the program but later change your mind, you are free at any time to opt-out by following the procedures outlined in Opt-Out/Changing Your Status, below.
3.11 Information Gathered From Members. If you elect to use our site you will be required to provide us with only your e-mail address (this required information is subject to change from time to time). There will also be opportunities for you to provide us with additional information regarding your preferences and interests. This information, however, is not required and is completely optional on your part. Additional data may be collected from Members based upon certain services they elect to utilize on our web site. For example, we may track the categories of greetings you send in order to make appropriate recommendations for products or services available on our site or those of our Business Partners. Members may register for VivaPostal Reminders, which are e-mail alerts to track important dates and occasions they specify. VivaPostal Membership allows you to store greetings for future delivery, bookmark favorite greetings, and save greetings received in an online scrapbook. By obtaining this information, we can provide our Members with specific content and advertising in which they might be interested. None of this information is required to use our service or to become a Member; however, the omission of certain types of data will limit the value of your membership.
4. VIVAPOSTAL'S USES OF PERSONAL INFORMATION. If you have provided us your consent, we will use the information we have collected about you in five ways:
- To send personalized, targeted information that we think our users will find relevant, either from VivaPostal or directly from its Business Partners;
- To include targeted advertising within such messages;
- To send promotions and coupons based on the user's interests;
- To contact the user for feedback and surveys; and
- To send the user other information about VivaPostal.
4.1 On-Site Advertising. VivaPostal may also use information about you to target advertising while you are visiting our site. For example, we may serve ads from flower companies to users searching the Birthday Greeting pages. We may also use geographic or other information we have collected from you to make sure that the ads you see are for goods and services that are actually of interest to you or are available in your area. We may use cookie files to assure that you will not be served the same ads repeatedly.
5. Privacy of Greeting Card Information. We treat all of our greetings products as private correspondence between the sender and the recipient and will not disclose the contents of any greeting other than to the intended recipient, except under the specific situations outlined in Disclosure Exceptions, below. This policy applies to all aspects of our greetings, including your personalized messages. Under normal circumstances, we will not monitor or edit the contents of the online greetings you send. On occasion, however, we may need to view your message in connection with the technical processing of your greeting or the maintenance of our network. Also, if you ask one of our customer service representatives to help you send a greeting or to verify that a greeting was sent, that representative will be able to access all information about the card, including the recipient's e-mail address and the message.
5.1 Disclosure Exceptions. Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third-parties if we are required to do so by law or we believe that such action is necessary:
- To comply with legal process such as a search warrant, subpoena or court order;
- To protect the company's rights and property;
- To investigate reports of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
- To protect against misuse or unauthorized use of our web site and/or the VivaPostal service; or
- During emergencies, such as when we believe someone's physical safety is at risk.
Your IP address can be accessed by greetings recipients in the header of the notification e-mail. Under certain circumstances, recipients, their legal representatives, and/or law enforcement authorities may be able to combine this with information disclosed by ISPs to determine the source of a particular communication. By using this service, you knowingly and voluntarily assume any risks associated with such disclosure.
6. YOUR CONTROL OVER YOUR PERSONAL INFORMATION
6.1 Opt-Out/Changing Your Status. At any time, you can change choices you have previously made as to the use of your personal information. Every communication VivaPostal sends you will contain a clearly worded "Opt-Out" or "Unsubscribe" link allowing you to withdraw your permission for future mailings. Alternatively, you can send a blank e-mail to firstname.lastname@example.org and type "Unsubscribe" in the subject field. This system is automated and must be contacted from the email address you wish to have removed. Permission changes will be honored as soon as possible after receipt. Please allow five to seven days for processing. Permission changes will however not affect any information which you provided to us and which we previously shared with our Business Partners.
6.2 Editing Your Profile. If you choose to create an account, you have the ability to review and correct your personally identifiable information at any time. Simply sign into the site and click the "My Profile" link on the header of every page. There, you can change your address information, e-mail type, sign-in, and e-mail permissions. You can revise, add, delete, or completely cancel all alerts by following the links to "Reminders" at the top of each page.
7. OTHER MATTERS
7.1 Protection For Children - COPPA Compliance. We are committed to protecting the privacy and rights of children online. We believe that children should be able to use the Internet in a safe, productive, and efficient manner and should be afforded the highest protection available with respect to their personal information. To that end, we have made it our policy to not collect any individually identifiable information from users whom we know are under the age of 13. The Children's Online Privacy Protection Act ("COPPA") imposes certain requirements upon web sites and online services that are directed toward children. To learn more about COPPA, click here for the Federal Trade Commission COPPA Web Site.
7.3 Sale of Assets. In the event that VivaPostal and/or its units or subsidiaries are ever sold, acquired, merged, liquidated, reorganized, or otherwise transferred, we reserve the right to transfer our user databases together with any personally identifiable information contained therein, to a third-party acquiring VivaPostal's assets. In the event we do so, we will place a prominent notice of the sale on the homepage of our site, with links to information as to how you can change your privacy preferences.
8.0 USE COMMON SENSE IN ALL YOUR ONLINE ACTIVITIES. Even the best policy can't protect your online privacy and security in all circumstances. Unscrupulous advertisers, hackers, and scam artists are constantly searching the Internet looking for new targets. Your best protection is to understand the limits to privacy on the Internet and use common sense in all of your on-line activities. Be aware that e-mail is an inherently insecure form of communication. Remember that third parties are sometimes able to illegally intercept your unencrypted messages, including online greetings. Anytime you visit a chat room or post a message to an on-line bulletin board, your e-mail address can be accessed by advertisers looking to compile lists for unsolicited commercial e-mail (also known as spam). Be sure that you only disclose your e-mail address in circumstances in which it is safe to do so. Beware of scams in which persons unknown to you request your screen name, password, or credit card information. Make sure you verify the identity of anyone asking for personal information. Always monitor your children's on-line activities and educate them as to the rules for safe Internet use.